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Wanaka NZ

FAQ

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions we tend to receive. If you still don’t see what you’re looking for, please feel free to reach out to us today.

  • How do I unlock / lock and start the car?
    Unlocking and starting the car can be done either via the key card or the Tesla App. The Model 3 has replaced a traditional car key with a key card. This allows you to lock, unlock and start the vehicle. When you pick up the car (remotely) the card will be in the armrest. if you wish to use the App You will be sent a link to the car once you have downloaded the App and accepted the link you be provided you access to the car via the app for the period of your rental. Top tips for using the key card: • To unlock the car, tap the key card just below the camera/sensor on the driver's side door. You'll know the car is unlocked when the mirrors open up. • To start the car, place the key card on the flat area of the centre console, just behind the cup holders. Once you've started the car, you're able to move the card to a more secure position, to stop it from sliding while you're driving. • To lock the car, tap the card just below the camera/sensor (same as you did when unlocking). The wing mirrors will fold in.
  • Pairing your bluetooth phone
    Pairing allows you to use your Bluetooth-capable phone hands-free to make and receive phone calls, access your contact list, recent calls, etc. It also allows you to play media files from your phone. Once a phone is paired, Model 3 can connect to it whenever the phone is within range. To pair a phone, follow these steps while sitting inside Model 3: Ensure both the touchscreen and the phone are powered on. On your phone, enable Bluetooth and ensure it is discoverable. Note: On some phones, this may require you to go to Bluetooth Settings for the remainder of the procedure. Touch the Bluetooth icon on the top of the touchscreen. On the touchscreen, touch 'Add New Device' > 'Start Search.' The touchscreen displays a list of all available Bluetooth devices within operating distance. On the touchscreen, touch the phone with which you want to pair. Within a few seconds, the touchscreen displays a randomly generated number, and your phone should display the same number. Check that the number displayed on your phone matches the number displayed on the touchscreen. Then, on your phone, confirm that you want to pair. If prompted on your phone, specify whether you want to allow Model 3 to access your contacts and media files. When paired, Model 3 automatically connects to the phone, and the touchscreen displays the Bluetooth symbol next to the phone’s name to indicate that the connection is active.
  • Unlocking and Starting Your Vehicle Using the Tesla Mobile App
    You can use the mobile app to unlock and start Model 3. This may be useful in cases where you do not have your key card or key fob, are experiencing issues with phone key, or are not physically close to the vehicle (for example, you want to unlock the vehicle for your spouse from across town). Note: Your phone and vehicle must both be actively connected to cellular service and mobile access must be enabled on the touchscreen (Controls > Safety & Security > Allow Mobile Access) to allow the mobile app to communicate with your vehicle. Tesla recommends that you always have a functional physical key readily available if parking in an area with limited or absent cellular service, such as an indoor parking garage. To unlock your vehicle using the mobile app: Open the mobile app. Touch 'Controls' > 'Unlock.' Touch 'Yes' on the confirmation popup window. To start your vehicle using the mobile app: Open the mobile app. Touch 'Controls' > 'Start.' Enter your Tesla Account password on the confirmation popup window. Note: You will have two minutes to start driving after enabling keyless driving. If the two-minute window has expired prior to driving you will need to re-enable keyless driving.
  • Model Y how to operate the car - support videos
    For step by step guides on how to operate the car Videos
  • Model 3 How to operate the car - support videos
    For details information on how to operate the car watch these support videos
  • How to video - personalising the car just for your comfort
    Personalising the car video
  • How to adjust the physical controls
    How to use the steering wheel controls video
  • How to get around the touchscreen
    Here's lots of useful tips on using the touchscreen - video
  • Autopilot
    Your car does not have full autopilot installed however it does have auto steer and other autopilot features. For info on autopilot features watch this video
  • Charging equipment use
    Info on how to charge the car using the provided charging equipment - video
  • Additional drivers?
    All drivers must meet our minimum age requirement of 25 years old and provide a valid drivers li-cense – photo at booking. If you get excess reduction insurance your additional drivers are free, please provide name and copy of driver’s license at pickup or at booking of any additional drivers.
  • What charging equipment is provided with the car?
    The car comes with a EVSE charging cable - located in the boot under the main lid. It has adapters for 3 pin, 15 amp and caravan 16 amp charging. The car has a combined Type 2 / CCS2 port that can be used in all the public fast charging sites and at Type 2 destination charging site such as hotels, carparks, free mall car parking EVSE charging cable provided Fast charging CCS2 cable Type 2 charging cable Tesla supercharger
  • Drivers age
    Renter must be 25 years of age with a valid driver`s licence and major credit card in his/her own name.
  • What happens if I break down? In the unfortunate circumstance of a break down, you can rest assured
    Excess reduction insurance is recommended and will cover all costs associated with a breakdown / accident that involves error or fault on behalf of the hirer. Insurance excess is $2,000. Excess reduction insurance is an extra cost and brings excess down to zero. Cover is provided by rentalcover.com If the breakdown is mechanical and does not involve any error or fault of the Hirer or any other person (in the opinion of the Tesla service provider If there is a breakdown, defect or mechanical failure of the Vehicle, the Hirer must notify PlugN Drive NZ as soon as practical. If the Hirer fails to notify PlugN Drive NZ, the Hirer may be liable for any resulting damage or cost. If a warning light appears on the display, the driver must stop driving as soon as practical, contact the Tesla provider for assis-tance and notify PlugN drive NZ . If the Vehicle becomes unfit to drive due to a breakdown that was not the fault of the Hirer, PlugN drive will refund to the Hirer the rental charges that relate to the period during which the Vehicle could not be used (and has not yet been repaired or replaced).
  • Do I have unlimited Km's?
    No, you are limited to 250 km per days hire before incurring additional kilometres charges - at 40 cents per extra km. This is averaged over the car hire period. e.g. 5 days equals 1250 kms free
  • Is there a minimum hire period?
    Yes the minimum hire is for two days, daily rate is for 24 hour period.
  • What do I need to do in preparation for remote pick up and drop off?
    Remote pick up Prior to your hire commencing download the Tesla App and open an account with Tesla Link - you will receive the link to the car (30 mins before you hire) open the link and it will link the car to your app and will be able to access the car via the App. Unlocking the car - When you pick up the car you will be able to unlock the car with the App. You will find the keycard in the middle armrest. Please keep this with you at all times. If you have any problems please contact me on 0274376995 Take photos of the outside of the car for insurance purposes. Keep these for your own records - I will ask for them if there are any problems with the car on return. Sign the rental sheet in the armrest pocket confirming the condition of the car and mileage on pick up. Set up your profile in the car - this will allow you to adjust the seat settings, steering wheel seatings, side mirror settings. There are other settings you can add to your profile but these are the essential ones. You are ready to go, The car will start as soon as you put the car in drive ( foot on brake) and accelerate. If you have any problems place the key card on the centre console between the arm rest and the cup holders. Key card - To lock / unlock the car with the Key card tap the card against the drivers side centre external pillar just below the camera. Remote drop of Return the car to the agreed drop off area. Remove all your possessions Sign the rental sheet in the arrest pocket confirming the condition of the car and mileage on return. Key card - return the keycard in the middle armrest and lock the car via the App - check the car is locked by observing if the side mirrors are turned in. Please txt me on 0274376995 when you have done so. App access - I will remove the your access via the app for you, you can also do this yourself after the hire is completed. Take photos of the outside of the car for insurance purposes. Keep these for your own records - I will ask for them if there are any problems with the car on return. Txt me to let me know the car has been returned
  • How do I find the charging stations in NZ?
    The Tesla supercharging network provides convenient and reliable charging during your rental period. Any charging on this network will be directly billed to us and invoiced to you at the end of the hire. To locate Tesla Superchargers, you can use the Tesla Navigation system in the vehicle. Additionally, there are other charging networks available across the country though most of them require you to sign up and open an account, as well as download their app to use their chargers. We recommend planning your charging needs ahead of time for a smooth and stress-free rental experience. To find charging stations, you can go to the network websites or find all the chargers via the journey planner such as NZTA or Plugshare By downloading the Plugshare app, you can easily find charging stations in the areas you plan to travel, and select the charger that suits your requirements. Chargenet, provide access to the largest electric vehicle charging network in New Zealand, ensuring that you'll never run out of power on your journey. In more remote areas, some of their older 50 kWh chargers may only charge one car at once, but their newer and faster charging units can charge up to three cars at once. Additionally, service stations such as BP and Z energy which are mostly situated in main centres have an increasing number of charging options. Some such as Z energy may place a temporary hold on your credit card to cover any charging costs, which typically lasts a few days. Rest assured that any unused amount will be refunded to your card. Open Loop, a New Zealand-based company, provide a wide network of fast and slower destination chargers throughout the Waikato region. There are also a range of charging options via energy providers such as Vector and Meridian's Zero Network. These networks provide a mix of free and pay-as-you-go chargers, allowing customers to choose the most convenient and cost-effective option for their charging needs. Additionally, all of our vehicles are equipped with adapter cables to use at destination charging stations that need cables making it easy for customers to stay charged on the go.
  • How far can the Tesla travel before needing to recharge ?
    Model 3 You can expect around 270 - 290 km on the open road . The range will be higher for driving around town and on mostly flat roads. Hills use more power, therefore slightly less range and increased speed like motorways or highways when travelling will use more electricity meaning slightly less range. The same goes with air conditioning, if you are blasting the air con on heat that will use a little more electricity and every so slightly reduce your range. If you use the maps the car will estimate how much charge you need and recommend super charging stops for you. If you want to look for other charging stops. Search for chargenet chargers on maps via the charging symbol ​ The driving mode can also influence the range, by switching to ECO mode and/or B mode you get more range as it uses less power and has more regenerative braking. ​​ Once you get used to your vehicle it won't take long to figure out how to drive the most efficiently and get the best range possible. Model Y
  • Do I need to plan my trip in advance to ensure I have enough charge to get to where I want to go?
    Plan your trip in advance if travelling more than 2.5 hours to ensure you have fast charging stations along the route, remember the faster you go the faster the battery will lose charge so if you are running short slow down to reach your destination. Use the maps in the car to gauge how far your journey is and how much battery capacity you will arrive with. You can find the charging stations via maps. For Non Tesla charging stations try searching for ChargeNet or Vector or OpenLoop or download and use the Plugshare app.
  • How long can I stay plugged in at a public charging station?
    Please note most Free fastcharging units - have a 30min limit Only stay for as long as the car is charging - leave you number on the car window if you are leaving the car unattended If there's a queue don't stay linger then you absolutely need too as some of drivers waiting may need to charge to get home eg the older cars like the Nissan Leaf have a very limited range. Charging etiquette rules : * Charging not parking: * Parks displaying this official NZ sign are for charging only. Do not park there if you are not charging, even if you’re in an EV. * Be nice to Ice * Be a good EV Ambassador. Don’t leave anything other than a polite note on an offending vehicle. * When to unplug - It is not ok to unplug another vehicle even when fully charged unless you have permission. * Check for Parking/Charging Limit, Some stations and/or EV parks have time limits to encourage vehicle turnover.  * Do not park illegally to reach the charger. * Return to the car before it finishes charging or the time limit is up * E-Stop is for Emergencies - In other situations, only press E-Stop if you can’t get hold of the station operator by phone. Reset it before you leave. * It’s OK to Check Progress * It is acceptable and normal to check the onscreen progress of a station that you are waiting
  • How long does it take to charge the car?
    Changing times will vary based on the power output of the socket, the capacity of the charging ca-ble and the charge state of the vehicle. AC chargers have a power output range between 2kW and 22kW. In terms of range, the AC chargers can provide between 12km-120km of range per hour of charging. Type 2 Charger map Its best to have a buffer up your sleeve before you reach your charging destination in case the charger is faulty or there is a long queue ahead of you. Tesla chargers- supercharger network The Tesla supercharger network provides ultra fast charging how long it takes depends on how much you need to put in from 10% to 90% take about 45 mins. Its not recommended to charge to 100% on fast chargers if you do the charge rate slows down after you get to 80% and it costs you a lot more to charge. To find Tesla destination / superchargers chargers - Enter a destination on your touchscreen and Trip Planner will automatically route you through convenient Destination and Superchargers along the way. Trip planner will advise how long you will need to charge for to reach your destination. For Tesla supercharger locations Don't leave the car on the charger once its reached the set charge limit as you will pay very hefty idle fees CCS2 Rapid / fast charging - Public network These chargers send current directly into the drive battery, bypassing the cars on-board charger. A 50kw DC charger provides approx. 300km range per hour. Charging times vary on the ambient temperature, the state of the battery (e.g. empty or half full) and variation in charging rate. CCS fast charging map Type 2 AC Charging AC Charging uses the on-board charger of an EV. Other info on fast charging stations; ChargeNet locations: For access to the OpenLoop locations App : Free fast charging - Vector App Plugshare App Mobile Charging – where you’re staying / home A 240v AC charger provides approx. 12km range per hour. Charging times vary per car, and per power supply. So overnight if the car is not completely empty you can add a decent charge to the car. You can plug the Tesla into regular 3-pin home power points with the mobile charger provided, for a charge via 240v. If you are stopping for a couple of hours or staying overnight at your accommodation, we recommend you safely charge the Tesla using the Mobile charger to give yourself plenty of battery life for the day ahead. Make sure you do not leave the mobile charger behind. When booking Airbnb venues ask for permission to charge via the 3 pin play EVSE supplied and offer to con-tribute to the cost usually $10.00 is a fair rate to pay to charge overnight. Your hotel / motel may already have a Tesla destination charger or other Type 2 destination chargers.
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